Sign my petition to the Secretary of State for Transport, Mark Harper MP, below.
Dear Mark Harper MP,
We strongly oppose the proposed closure of the Luton Station ticket office, managed by Govia Thameslink. The closure of the Luton Station ticket office would impact the ability to buy tickets, plan future journeys, receive advice and assistance, and navigate the station, as well as potentially jeopardising future redevelopment of the station.
We oppose the closure of Luton Station’s ticket office due to:
- Availability of staff and assistance
Having staff at a central identified ticket office provides passengers with confidence to know where to go to access assistance, information and advice. If staffing levels were reduced or existing ticket staff redeployed to ‘multifunctional roles’, this crucial point of contact would be lost. ‘Multifunctional staff’ may be beyond the ticket barrier; therefore, passengers would need to buy a ticket to access the service they require.
Closing the Luton Station ticket office will force passengers to purchase tickets through online booking or at Ticket Vending Machines (TVMs), many passengers will find this detrimental to their needs, including those who are elderly, disabled or have visual impairments.
- Safety and security
Visible staff at the Luton Station ticket office are critical to passengers’ safety and security, providing a point of contact which could offer immediate help during an emergency.
- Concerns over the future of Luton Train Station
Luton Station has long required investment to deliver a comprehensive redevelopment, the closure of the ticket office would be considered as the government ignoring the needs of the station, allowing it to further decline and undermining the service Luton passengers receive.
We are calling on you to save Luton Station’s ticket office.